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Y'all probably know about my ongoing Internet woes with Comcast. (Yes, we're still with them, because we keep thinking we're going to moving soon - and "soon" keeps getting farther and farther down the road. *sigh*) Last Monday, the Internet went down again and has only come up once or twice since then. I've reset the modem, run a few diagnostics on the computer - all the things Comcast will ask me to do when I call them, just so I can tell them yet again "it's all your fault - fix it!!" (It always amazes me that it's never their problem yet whenever I call them, Internet comes back up within 24 hours.) This time I tried something new - plugged the cable modem into the laptop. Voila, Internet access on the laptop. It's fast, it's steady, it stays on till I disconnect, and when I plug the same cable modem back into the other computer - no Internet. So this time, apparently, it really isn't their problem, but something wrong with our desktop computer. Does anyone have any ideas of things I can test/run diagnostics on/try to fix without being in danger of destroying my computer? It's a PC running Windows Vista and is about 2 and half years old. I'm not comfortable taking anything apart but I am comfortable following instructions for things I can do from my keyboard, including DOS commands, if they're clear and from someone I trust. (I have to confess, though, that I committed a grave sin and did not make a set of recovery dvds when I bought it, so if I have to reinstall something from recovery dvds, I'm kinda screwed. I do, however, backup weekly to an external hard drive, so I'm not a complete tech heathen.)
If this is something I need to get fixed elsewhere, I'll just wait until we move (which really should be this summer) because there's someone in the town we're moving to - Bremen, where we lived when we first moved back here in 2007 - who's well-recommended and, according to my sister and nephew, can work miracles.
I wish this was still Comcast's fault! (They were, BTW, voted the number one worst company in America by Consumerist's readers.)
If this is something I need to get fixed elsewhere, I'll just wait until we move (which really should be this summer) because there's someone in the town we're moving to - Bremen, where we lived when we first moved back here in 2007 - who's well-recommended and, according to my sister and nephew, can work miracles.
I wish this was still Comcast's fault! (They were, BTW, voted the number one worst company in America by Consumerist's readers.)
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